Moshe Maeir wrote:
Can anyone recommend a Web based Help Desk
Request Tracker: http://www.bestpractical.com/rt/
OTRS: http://otrs.org/
DCL: http://dcl.sourceforge.net/
Cerberus: http://www.cerberusweb.com/
I prefer the first one, RT. Very powerful, but very tricky to install.
OTRS is the second best. DCL is good, but development group isn't as
active as RT or OTRS. Cerberus is free for one email (ie:
[EMAIL PROTECTED]), and is also a good candidate. The problem
with Cerberus is that sometimes the email gateway won't work in your
installation. Just don't know why. I gave up after trying every possible
fix - none worked on a FreeBSD.
Google search for "web help desk customer service" returned several
links and sponsored links also.
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