Our agents work as part of our client's company. This means that they can only work when they have a live connection to the client applications (VPN or SSL secured) and that the calls that they place and receive must be considered in the context of the client's operations.
So on any call, our agents may suddenly encounter a situation that is best dealt with by transferring both the call and the data context to an agent of our client's who works in a different department. Once our agent has briefed the client agent on the call and introduced the two parties our agent leaves the customer connected to the client agent and moves on to the next call. We could do this with a server in India, except that we would be tying together two calls to the United States from India and this would have a double latency effect that would make these calls impossible. So instead we have our agents connect to our hosted server in the United States that then uses USA telephone companies to connect to both customers and client agents. Once our agent leaves a call, all international latency issues are removed from the call. We would like to find an Indian service provider who had a relationship with an American telephone company and so could provide us with three-way calling that did not pile on double international latency on each bridged call, but we have yet to find any. -HJC _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
