I've got some Asterisk-consultant questions for any experts here. I was going to try to find a consultant first then ask them these questions, but decided to just post it to the list, and I'll be glad to PayPal $50 each to the first few people who give through replies to the 4 questions below.
SITUATION: - We already have a 100% Asterisk setup in our USA office, for the past year, working well. - We're going to be setting up international offices, with people working from home in their own country. - They need to be available by a regular incoming phone number in their country, but the number has to be ours. (So, in case the person flakes, we can route calls to a different person.) - Call-roundabout (seeking?) setup, where one central number can ring the next-available-agent (many agents, each working from home). - Work-at-home agents should be able to make outgoing international calls through our system. - All calls (in and out) should be recorded and logged. QUESTIONS: - Each work-at-home person should only need a headset + softphone software on their PC, right? (Is the software audio quality as good as separate hardware SIP phones now, if run on a modern-speed PC? Recommendation for best?) - To have land-line (incoming) phone numbers in a country, should we have an Asterisk server in that country? A rack-mount server in a telco/colo center, that receives the calls in on a Digium card then SIP-routes them out to the work-at-home SIP phones? (I'm assuming it shouldn't be all-one-central server, since calls from Australia to Australia would actually be crossing the ocean twice, reducing call quality.) - Can Asterisk report-back IAX-softphone availability, without needing to pass a call? So our website can say how many agents are available (in which countries) to take their call now? - Is there a better way you'd recommend setting up phones for the "SITUATION" described, above? Since there is no legacy phone number or contract, it could be 100% VoIP. Thanks! _______________________________________________ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
