We are looking to put together an inbound only call center that would have 10 agents and handle 2000 calls a day. Average call time is 5 minutes and we have a separate web based CRM that would be used for Customer Service. The most important element would be extensive Call Reports, secondly we need an easy to use interface. The primary need is for inbound customer service. We are looking for a complete solution, which would include the PBX/Switch, phones/headsets, and may require on site installation depending on the complexity. The ability to allow calls to be forwarded off site during off hours would be a nice feature as well.
Please contact me off list. nate $(at)$ emericamedia.com Thanks in advance! Nate S. Emerica Media
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