In such a setup, you can use basically any pre-built Asterisk distribution plus QueueMetrics to get all that you need. See e.g. this tutorial: http://queuemetrics.com/download/QM_TrixBox_221.pdf
I hope this helps l. 2009/2/10 bill dwyer <[email protected]> > We are looking to put together an inbound only call center that would have > 10 agents and handle 2000 calls a day. Average call time is 5 minutes and we > have a separate web based CRM that would be used for Customer Service. The > most important element would be extensive Call Reports, secondly we need an > easy to use interface. The primary need is for inbound customer service. We > are looking for a complete solution, which would include the PBX/Switch, > phones/headsets, and may require on site installation depending on the > complexity. The ability to allow calls to be forwarded off site during off > hours would be a nice feature as well. > > > > Please contact me off list. > nate $(at)$ emericamedia.com > Thanks in advance! > Nate S. > Emerica Media > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz > -- Loway - home of QueueMetrics - http://queuemetrics.com
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