You may want to have a look at our QueueMetrics call-center suite - look here for a small guite to installation with FreePBX: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ We do not offer installed systems, but have plenty of systems integrators worldwide to support you with a finished system. Thanks l.
2009/8/7 Gavin Henry <[email protected]> > Hi, > > I'm pretty sure FreePBX does most apart from the group logins, comment > tags and queue stats. > > Can I have some quotes offlist for below specs please? > > Thanks. > > Phone system Requirements: > > * Multiple groups with different alert types and to be able to log in > and out of groups. Eg User Sam - member of reservations-X, > reservations-Y and reservations-Z. He can log into any or all of the > groups. The manager can view if he's logged in or not and log him back > in if logged out for too long. > * Auto search db for client details for all incoming calls. Screen pop > windows with relevant details and deep link into intranet application. > * Comment / tag calls and link to call recording. > * Conference bridge applications: EG the consultant can conference in > an IVR script to a call, inviting the user to key in Credit Card data > using their phone - data stored into DB. > * Monitor, intrude and whisper on calls. > * Real time Queue status and call stats. > * Multiple hold music dependent on queue. > * Time profiles > * Voicemail > * Remote voicemail > * Busy wrap up > * DND > * DND - exceptions > * Wallboards – Collating both online and phone stats > * Conference calls. > > Thanks! > > -- > http://www.suretectelecom.com > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz > -- Loway - home of QueueMetrics - http://queuemetrics.com
_______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- AstriCon 2009 - October 13 - 15 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
