Hello everyone. I have a client with specific requirement, here's the scenario:
Call comes in Ivr menu, press 1 for new record 2 for existing 3 for operation blabla.. on pressing 1, list of 5 categories A,B,C,D .. when customer selects a category a 4 digit pin needs to be generated and a recording be recorded in a specific folder A,B,C,D or E. then this 4 digit number is mailed ( can be done easily ). On pressing 2 at main ivr, read 4 digits and play back the corresponding file from given 5 directories. What is the easiest way to get this done ? Php agi or just dialplan hacks ? How can i geenrate a 4 digit unique pin each time for the file ? TIA.
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