Hi all, Not sure if this is the correct list...
A college of mine asked if i knew any companies that have implemented call centers using Open Source Software. Although he didn't explicitly mentioned Asterisk, i considered it the best starting point. I don't have many details (yet), but from what i heard: He is responsible for setting up/replacing a call center this year. Some people immediately jumped for Cisco, but he was opting for opensource. -software must be "turn-key" -support through SLA-contract -Possibility for (re-)training existing people -Your company should preferebly European -Your company should have done a number of simular projects. I presume you would like to know the intended audiance (estimated number of calls/hour), but that's a detail i'm not sure about myself. It could be either for a sub-department or our whole organisation. In the latter case we are talking about 50,000 users. Hans -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
