Hey Hans, Please do drop us an email off the list. We can help in this context.
Regards, Mitul Limbani On Sat, Jul 16, 2011 at 5:44 AM, Hans Witvliet <[email protected]> wrote: > Hi all, > > Not sure if this is the correct list... > > A college of mine asked if i knew any companies that have implemented > call centers using Open Source Software. > Although he didn't explicitly mentioned Asterisk, i considered it the > best starting point. > > I don't have many details (yet), but from what i heard: > He is responsible for setting up/replacing a call center this year. > Some people immediately jumped for Cisco, but he was opting for > opensource. > > -software must be "turn-key" > -support through SLA-contract > -Possibility for (re-)training existing people > -Your company should preferebly European > -Your company should have done a number of simular projects. > > I presume you would like to know the intended audiance (estimated number > of calls/hour), but that's a detail i'm not sure about myself. > It could be either for a sub-department or our whole organisation. > In the latter case we are talking about 50,000 users. > > > Hans > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz >
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