But I won't use agents. I need only a queue for incoming calls to one extension, that will answer and forward to other extens. The operator won't be off hook all the time.
Matteo. Il ven, 2003-06-13 alle 19:31, TC ha scritto: > >Hi. > > > >I was wondering how can I make incoming calls to wait if the phone > >operator is busy. I've 8 incoming lines, with 30 extensions. > >What I need is if the operator is busy with call nr #1 , the new > >incoming call waits until the op. is free. > >Looking into app_queue seems the way to go. > Thats correct > >So I want to ask if I'm right or wrong: > >and when a call arrives, dial the operator and if he's busy, > >fire up app_queue . > NO agents log into an agent q their phone is OFF-HOOK always > thus if you Dial that agent ext it is always busy > >So what I expect, when the operator hangs up, his phone > >will automagically rings playing the announce "from-queue" and > >bridge it with the call that's waiting. > the agent will just hear beep beep & the optional announcement > on the handset/speakerphone or headset > then the inbound caller is bridged > > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
