> I'm working on a call center application where callers input some > information and get transferred to an attendant, or waits in a queue > until one is available. The operator is using a PC-based system that > needs to have access to the information previously input by the caller. > I was thinking about making * write some control info somewhere and then > make the application get it through samba/file sharing. > > Any other insights? Also, how to make this work if the call is queued?
There is a management interface (TCP/IP) which provides access to the current calls and allows both their manipulation and status to be visible. Gastman (available via CVS for Linux -- the Windows version is very buggy at the moment) will show that information. Mark _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
