On Wed, 20 Aug 2003, Ernest W. Lessenger wrote: > At 10:42 AM 8/20/2003 -0500, you wrote: > >So, I would like to hear from those out there that have a > >system as I've described above and tell me if I'm insane to > >commit this direction or whether it makes sense. > > I'm in almost the same situation as you. However, I'm mostly > worried that the customer service desk here will start to > complain that they can't tell how many calls are in the queue > any more (our current phone tells us how many calls are > ringing, on hold, etc). Regardless, I'm very interested to hear > your results as well as what others on the list say, and would > like to stay in touch with you if you decide to move forward > with Asterisk.
Needs like yours are probably why you *should* choose Asterisk. Sounds like "there outta be a way" to do that. Right off, I can see keeping queue length counters and displaying them on the phone, or perhaps having them displayed on a dynamic web page visible to all. You could imagine doing things as sophisticated as "your expected wait time is X", when the queue grows over X size, call other extensions, etc. I am very intrigued by the flexibility Asterisk offers, but I need to know that I can reliably just "make calls" at first. -- Mike Ciholas (812) 476-2721 voice CIHOLAS Enterprises (812) 476-2881 fax 2626 Kotter Ave, Unit D [EMAIL PROTECTED] Evansville, IN 47715 http://www.ciholas.com _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
