On Fri, 2005-07-15 at 04:17 -0700, /dev/null wrote: > I'm trying to build a justification case to get the firm I work for to > start working with Asterisk more. How could I build this case? > > The argument I'm raising is that people need phones. PBX systems are > too expensive for fewer options and less expansion capabilities. > Leveraging Asterisk in the business plan would allow for more > consulting revenue and resale opportunities. As their business grows > or reconfigures, the call back to reconfigure mail boxes and install > additional IVR into the system would allow for better work flow and > more interactive customer service. > > Problem is, they simply cannot see how Asterisk can fit into a normal > IT consulting business plan as it's a Telephone thing and not a IT > thing.
Features I'd not ignore.... IVR units for PABX's - usually very limited and expensive, with Asterisk's ability to have multi-level IVR - This can be used as a front end to a customer ticketing system. Voice Recording - usually prohibitively expensive (or junk, ie a Tape Recorder with phone Mic) - ideal to recall what was actually said between Support staff and Customer Caller-ID - most analogue phones don't do this, with Asterisk - its almost a given - which helps identify the customer and give Support an edge. Can be extended to sent non-paying customers straight to Accounts. The fact that Asterisk is "soft" and you're trying to sell to an IT Company.. (Even) Installing [EMAIL PROTECTED] gives the ability to do most of the above - the Customer should have no issues with IVR Setup, Adding extensions - etc. -- . . ___. .__ Posix Systems - Sth Africa. e.164 VOIP ready /| /| / /__ [EMAIL PROTECTED] - Mark J Elkins, Cisco CCIE / |/ |ARK \_/ /__ LKINS Tel: +27 12 807 0590 Cell: +27 82 601 0496 _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
