HI there
Try this
http://www.erlang.com/calculator/erlc/
http://www.erlang.com/calculator/erlb/
Steve Totaro wrote:
This is off topic but also seems like the best place to get an
educated answer. I am looking for an estimated ratio of users to
agents. The call center will handle all calls for the enterprise and
hand off tickets to tier two and three if they cannot be resolved by
the intial call. Supporting Windows systems, logins, MS apps,
printers... etc, nothing special.
Does anyone know the magic ratio off hand?
Thanks,
Steve
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