We have run into the very same problem with support. We had one issue where it was identified as a hardware problem, 1 port out on a four port card. We were promised a quick replacement. We called back a week later and it still hadn't been sent. They finally overnighted it, but I was not impressed. At this point we are purchasing Sipura 3000s for analog connectivity, mainly because of the support issue and secondarily due to never being able to get the four port cards to a stable configuration.
-- Jonathan Moore Director of Technology Winfield Public Schools Office 620.221.5100 Fax 620.221.0508 Quoting Andrew Kohlsmith <[EMAIL PROTECTED]>: > On Monday 18 July 2005 16:54, Erik Espinoza wrote: > > I once tried to call in support for digium for 4 IAXy's that I > > purchased ($400). They told me to e-mail this mailing list. I > > appreciate all the hard work that they did to produce asterisk, I just > > don't trust this company to support anything. Just my $.02. > > Personally I would have tried to escalate it, that is an inappropriate > response in my opinion. > > -A. > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > Visit Winfield Public Schools at http://usd465.com ------------------------------------------------- This mail sent through IMP: http://horde.org/imp/ _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
