On Jul 21, 2005, at 5:50 PM, Paul Belanger wrote:
Ryan Williams wrote:
I understand how CID works and how you must set CID when dialing
out on
a PRI and how the phone company sets the name.
I was wondering how this works in regards to inbound calls. I have
a pri
and I get the number that the caller is coming from but I do not
get the
name. Is this normal? How do I end up getting the name on this PRI as
well?
It could be possible the telco is not sending it to you. You could
always setup an ISDN trace and post the results; just to be sure.
On inbound calls via PRI the telco looks up the name of the dialed
number from a database. If you are never seeing this information you
probably do not have a wait(1) in your dialplan before dialing a
phone. The name comes in a different message from the call setup. Do
a pri debug span 1 to observe.
I have also seen some telcos have cnam delivery as an option.
Good luck
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