Hello
I have problem with transfer call if using ACD
When i using ACD with agent and queue setting, i cannot monitor call and transfer call. this's my setting
- i have 2 IAX phone (phone number as 201, 202), agent.conf
agent => 1001,4321,member 1
agent => 1002,4321,member 2
agent => 1003,4321,Tin
then, queues.conf
[MyQueue]
music=default
strategy=ringall
timeout=30
retry=5
wrapuptime=0
maxlen = 0
context=from-internal
announce-frequency = 10
announce-holdtime = yes
member => Agent/1001
member => Agent/1002
member => Agent/1003
in extension_addtional.conf
exten=> 2020,1,Answer
exten=> 2020,2,Ringing
exten=> 2020,3,Wait(2)
exten=> 2020,4,Queue(MyQueue)
exten=> 2020,5,Hangup
my agent 1001 and 1002 has been login (in file extensions.conf)
[ext-agents]
;Agent Login
;exten=> 2001,1,AgentCallbackLogin(|[EMAIL PROTECTED])
exten=> 2001,1,AgentCallbackLogin(|[EMAIL PROTECTED])
;Agent Logout
exten=> 2002,1,AgentCallbackLogin(|l)
my dial option as DIAL_OPTIONS = twWrm
in features.conf
[featuremap]
automon=1
when from telco, i dial to asterisk, then press 2020, agent ringing and agent 1001 accept the call, from agent 1001 i cannot packing call or transfer call or monitor call.
if i don't used agent, IAX phone transfer, packing, monitoring call successfull.
Please help le
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