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Greetings all,
We are settng up a fair sized
call center on Asterisk, but we are having some issues with our agents not
knowing if they have logged in and logged out. Prior to beginning our
migration to VoIP the agents logged into our nortel phones and confirmation was
displayed on the phone.
My question is has anyone out
there done anything from Asterisk that can change the display on a VoIP
hardphone? We are currently using the Snom 320 and the Aastra 9133i.
Thus far the only ideas we've had have involved trying to figure out if you can
send back something from the caller ID to change it on the phone, or maybe I
could get away with using SMS to send a message and that might be enough for the
agents.
Any thoughts or suggestions are
much appreciated.
Thanks,
Frank Webb
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