|
Hi there, Does anyone know how to
setup an overflow queue? When a call rings on the queue A, if all agents were
busy, the call goes to the queue B. If all agents in queue B were
busy, then the call stays on both queues until somebody answers it. I think this is a basic
ACD feature available on most PBX that support ACD functionality. Does anybody knows how to
do it with asterisk?? Thanks in advance Pedro Nunes |
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