Tom Rymes wrote:
That's a good idea, but it does not help when the agent receives a call
from the queue. If an agent has call-waiting enabled (at least on our
7940 Ciscos...) the queue will send another incoming call while the
agent is still on the phone withthe last call sent to them from the queue.
Is that not the case? Have I misconfigured something?
The Queue should not be sending a call to an agent that is marked as
"paused", that is what the pause was desigined for. Are you using more
than 1 queue with the same agent ?
Tom
Julian
On Oct 16, 2005, at 3:28 AM, Julian Lyndon-Smith wrote:
Have you tried the "PauseQueueMember" application in the dialplan ?
If the agent makes an outbound call, before the dial() call
PauseQueuemember - and UnPauseQueuemember when the call is complete.
The system should not then send any agent calls through, but all
other calls (direct / internal) should come through.
This is in 1.2b1 and CVS-HEAD.
HTH
Julian.
Tom Rymes wrote:
I don't know how to make this happen, and I don't even think it is
really possible given the current Queue app, but this would be a
very nice feature to have. The queue shouldn't pass a call to an
agent if they are already on a call from the queue, but an incoming
call from another internal extension, or even a DID ought to be
able to get through.
Consider this a feature request?
Tom
On Oct 15, 2005, at 10:04 PM, J Thomas wrote:
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and
strategy is
rrmemory. Everything works fine. When an agent has received an ACD
call,
another call is not presented to him as long as he is on the ACD call.
However when an agent has made an outgoing call, he is still presented
another ACD call when his turn comes. This results in unnecessary
delay
in answering that call.
Taking out call waiting is not an option, as an agent can also get a
direct dialed call, and he should be able to pick up that call
even when
he is on another call.
Is there a way so that a busy agent (whether busy because of an
incoming
call, or outgoing call) is not presented another ACD call?
Thanks,
-- jt
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