Re: [Asterisk-Users] Predictive Dialer

James Coberly Fri, 03 Oct 2003 06:37:32 -0700

I will join the other list, but as a statement from the industry........ We actually utilize it for our existing client base, it is not for direct cold-calling of new clientel. I am sure that most ppl don't like to have the automated/manned systems from many companies calling them, but there are quite a few out there that utilize it for their existing customers (we have over 100,000k) that we routinely like to talk to. It does place * into a much larger market base that opens more development and more base to draw insight from. Just my two cents, but I think it is a feature that allows * users to utilize their agents in a much more productive manner.

James-

Peter Brown wrote:

Chris are you willing to post the code?

Peter

At 19:09 2/10/2003 -0400, you wrote:

Hi James--

I got a dialer working without too many hiccups about two
months ago.  It relies on changes to chan_agent, app_queue,
a PostgreSQL backend, a Tcl-* manager interface, a bunch of
Tcl glue, and some cron jobs.  The results for each call are
logged in right through the phone key pad, and the algorithm
for prediction looks at number of agents logged in, average
length of calls, and a magic number the boss man can set to
speed it up or slow it down, plus a couple others I forget.

Although it relies on some bastardization of the Caller-ID
(who doesn't), it is in compliance with all the latest FCC
rules.  A key to making it stable was the recent placement
of extra locks in the queue and agent code.  It still gets
some frozen lines, but I blame it on the Zhone, and they
seem to thaw out when you power cycle the POS channel bank.

I know there was a separate list setup for discussions about
a predictive dialer, and I would like to contribute my code
there but don't remember who made the list or if it has ever
seen any traffic.  Not to make a meta-comment on this
thread, but whenever the discussion of a predictive dialer
does arise, it seems to get spit on by those who aren't fans
of the technology.  I think that's a real shame as it
represents a huge market for *.  I had some moral qualms
about it, too, but they pale in comparison to those I would
have if, say, I was hacking on voicemail for the Pentagon or
rolling out a PBX at Fox News.

--Chris

On Thu, 2 Oct 2003, James Coberly waxed:

Hi,

Some time ago there were posts about Predictive dialing. Has anyone seen or made any forward progress on this ability? I would be very interested in any further info regarding the ability.

Thanks, James-

--

Chris Maj <cmaj_hat_freedomcorpse_hot_info>
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Re: [Asterisk-Users] Predictive Dialer

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