James Armstrong wrote: > I have a question. Is there any way to have a caller entering a Queue > to go to voicemail if there is only one Agent and that extension has > the phone set to DND? We have one extension that is the primary > service technician and have it set to always be a member / logged in, > so he cannot just logout when he goes to lunch. The phone rings when > he is at lunch and drives people crazy. I tried setting DND on, when a > call comes into the queue it shows his extension as do not disturb and > sets it to BUSY, but the call is still on hold. I would think that if > there is only one agent and that agent is set to DND the call should > proceed as if there were no agents logged in. > > - James > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
James, You should try to use normal sip channels instead of agents and define them as members of a queue, so you are able to set a voicemail when busy/unavailable. Check http://www.voip-info.org/wiki/view/Asterisk+call+queues * *// Members are those channels that are active answering the Queue. It can be agents or normal channels, like "sip/snom23" Regards, Juan Manuel Coronado Z. _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
