On 11/15/05, Julian Lyndon-Smith <[EMAIL PROTECTED]> wrote: > Bad form replying to my own post, but I'm getting my ass chewed here > because we need to listen to a call I think has been trashed ;) > > I've now tried using the Monitor command: > > 1) Incoming Call Answered By Extension A > 2) Conversation between caller and A > 3) A decides to transfer call to B > 4) A talks to B > 5) A transfers to B > 6) B has conversation with caller > 7) Hangup. > > This results in the full call being recorded. (up to point 7) > > 1) Incoming Call Answered By Queue > 2) Queue Calls Agent A > 3) Agent A confirms ready to talk > 4) Conversation between caller and Agent A > 5) Agent A decides to transfer call to Extension B > 6) Agent A talks to extension B > 7) Agent A transfers to extension B > 8) Extension B has conversation with caller > 9) Hangup. > > This results in the call being recorded, but only up to point 6 (actuall > y to point 5 - between 5 and 6 is only the sound from the caller, i.e. > not the conversation between A and B - that's a different call) > > As you can see, we are now missing the conversation between the caller > and Extension B. > > I really need an answer to this - even if it is a pointer to the code so > that I can start looking for the problem. > > I would do away with the agent recording and record through the > dialplan, but I have some queues that use members and not agents. > > AARRGGHH. ;) > > Julian > > > Julian Lyndon-Smith wrote: > > using CVS-HEAD (CVS-D2005.10.28.07.54.07-11/13/05-08:33:54) > > > > We monitor (record) all inbound calls to our queues, using > > recordagentcalls=yes and recordformat=gsm in the agents.conf file. > > > > If a call comes in to a queue, and is answered by an agent (let's say > > 6001) then I have a recording for agent-6001-xxx-yyy.gsm. > > if the agent wants to transfer the call to another agent (an attended > > xfer), then the recording is terminated at the exact time the inbound > > call is transferred to the second agent. > > > > Anyone seen this ? > >
Please open a bug on http://bugs.digium.com/ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
