[Asterisk-Users] Queue Monitoring..

[Kelvin Williams]

I have an ongoing problem and do not know where to begin troubleshooting it.  We run a helpdesk, and call recording is extremely important.  But we have found that calls are recorded at random.  We receive the call via our toll-free number over an IAX connection.  The call is then either handled by a local extension or sent outside through another phone line.  As I said, it records at random--whether the call is answered both internally or connected to another PSTN.The following two calls (taken from the queue log) were several minutes in length, however, it shows it being completed immediately.

1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED>
1132104667|1132104620.0|310|Local/[EMAIL PROTECTED],1|CONNECT|24
1132104667|1132104620.0|310|Local/[EMAIL PROTECTED],1|COMPLETECALLER|24|0
1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED>
1132105581|1132105526.6|310|Local/[EMAIL PROTECTED],1|CONNECT|32
1132105581|1132105526.6|310|Local/[EMAIL PROTECTED],1|COMPLETECALLER|32|0

Where can I fix this?

Any help is greatly appreciated.

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