Hi Marcus,
Here's what we do:
[agent-login]
exten => s,1,NoOp(${AgentUser})
exten => s,2,AddQueueMember(${AgentContext}|${AgentChannel})
exten => s,3,Wait(1)
exten => s,4,Playback(agent-loginok)
exten => s,5,Hangup
exten => s,103,RemoveQueueMember(${AgentContext}|${AgentChannel})
exten => s,104,Wait(1)
exten => s,105,Playback(agent-loggedoff)
exten => s,106,Hangup
[help-desk]
exten => s,1,Answer
exten => s,2,SetMusicOnHold(default)
exten => s,3,DigitTimeout,5
exten => s,4,ResponseTimeout,10
exten => s,5,SetVar(AgentContext=${CONTEXT})
exten => s,6,SetVar(AgentChannel=${CHANNEL})
exten => s,7,Cut(AgentChannel=AgentChannel,-,1)
exten => s,8,Cut(AgentUser=AgentChannel,/,2)
exten => s,9,NoOp(${AgentUser})
; help-desk agents
exten => s,10,GotoIf($[$["${AgentUser}" = "davidb"] | $["$
{AgentUser}" = "karenj"] | $["${AgentUser}" = "laurp"]]?agent-login,s,
1:)
exten => s,11......... (rest of queue)
exten => 2313,1,Goto,help-desk|s|
1
What this basically means is that if an agent calls the queue from
their own phone, it logs them in or out as appropriate without the
need for passwords or anything.
Does this look like it might help?
Regards,
--
Anthony Rodgers
Business Systems Analyst
District of North Vancouver
Web: http://www.dnv.org
RSS Feed: http://www.dnv.org/rss.asp
On 22-Nov-05, at 10:01 PM, Marcus Deluigi ((intern)) wrote:
Hi.
Another agent question: is it possible to put an agentlogoff on an
extension, without dialing a '#' for a password?
Something like:
exten => 702,1,AgentCallbackLogin(,,'#'@interncall)
But it does not work, because asterisk does not except '#' as a valid
extension ...
A perl skript would also help me ..
Greetings,
Marcus
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