And buy your phones from a reputable dealer who will provide you with support. Grandstream's policy (and sipura, snom, polycom, etc.) is to provide warrantee service through their resellers. We have never had them reject a properly documented RMA. -Mike
Michael Crown Managing Partner www.thevoipconnection.com 321.989.6728 ext. 611 sip:[EMAIL PROTECTED] > -----Original Message----- > From: Chris Albertson [mailto:[EMAIL PROTECTED] > Sent: Monday, December 26, 2005 11:01 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Stay away from Grandstream! > > Maybe a better way to say it is "Know the limitations of the > GS phones and don't try and use them outside of those > limits." Don't buy ANY phone you've not tested and used > yourself for use by a client. > My GS phone has worked fine for years. Even if it were to > fail and had to be replaced buying two is still cheaper then > one of some of the others. The trick is to use them (or > anyhting else) only when you know it will work. That said, > the GS 100 is not the best thing to put on a receptionist's desk. > > I've actually had pretty good luck, even getting to > exchangeemail one of thier engineers. > > > --- Elene Kinsky <[EMAIL PROTECTED]> wrote: > > > We have 2 GXP-2000 dead during automatic firmware upgrade. > Devices now > > send out only one ARP packet for default gateway resolution during > > boot and nothing more! > > We've contact Grandstream support, but they cannot help. > Now we want > > to send devices to Grandstream for repair but they on longer reply > > mail! > > GXP-2000 was very buggy on attended call transfer, and the problem > > resolved only after upgrading using latest firmware. Overall GXP is > > OK, but customer support is terrible. Stay away from them! > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > Chris Albertson > Home: 310-376-1029 [EMAIL PROTECTED] > Cell: 310-990-7550 > Office: 310-336-5189 [EMAIL PROTECTED] > KG6OMK > > > > > __________________________________ > Yahoo! for Good - Make a difference this year. > http://brand.yahoo.com/cybergivingweek2005/ > > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
