Yes, our mistake that we make order directly from GS. Should make via
some reseller instead. About rate: 2/11 phones dead. Regarding the
phone quality, it looks a bit cheap (I know it's really cheap), some
buttons are worn out after few months of intensive use.
Now maybe we'll consider to buy other phones for our customers.
Erick Baum wrote:
We have 50 Grandstream's that we purchased about 3 months ago.
They're all at one site and we've had nothing but trouble with all the
phones. The echo is the worst problem of all. We had to upgrade from
the default 1.0.1.9 <http://1.0.1.9> firmware to the 1.0.1.12
<http://1.0.1.12> "beta" to get the speakerphone to work properly.
Once we did that, there is now a bad echo if one of the GXP users
turns their volume up too high, the other party can hear an echo. If
the GXP user turns their volume down a bit, the echo starts to go
away. This happens internally from GXP to GXP as well as with outside
callers. At first Grandstream didn't want to admit that they knew
about this or that they'd even ever heard of this problem before. But
they finally at least said they would have an engineer check into it.
Then after some research online I come to find that lots of people are
having the echo issue with the newer firmware and they had also
notified Grandstream months ago. So they know about the problem.
On top of the echo issue, which is completely unacceptable, we've had
a couple phones flat out die, we've had several that had the PoE go
dead so we were forced to use the AC adapter. And many of the other
phones suffer from all kinds of stupid little intermittent issues such
as dropped calls, reboots and strange ticking and static on the line,
even on internal calls. We discovered that quite a few of the network
cables that came with the phones seemed to be faulty, which when
replacing them seemed to solve some of our dropped calls and
spontaneous reboot problems. Some of the phones had bad handset
cables. Replacing some of those seemed to get rid of some of the
static issues. We've replaced several of the really troublesome
phones with Cisco's or Polycom's, and what do you know, no problems
whatsoever.
All in all, we have been extremely disappointed in the reliability of
the phones and especially unhappy with the level of service from
Grandstream. Grandstream should not be permitted to sell these phones
to consumers, marketed as a business class phone of all things!
They're knowingly selling a faulty product. It's outrageous. And
what's even more amazing is they claim that the GXP2000 won some sort
of award, and it's even a "Best Seller" at Atacomm.com
<http://Atacomm.com>. How it the world can that be. The phone is a
piece of crap. They're either going to fix these problems once and
for all or give us our money back.
Here's a good page regarding many of these issues... including the
echo.. argh...
http://www.voip-info.org/wiki/view/GXP-2000
Erick
On 12/27/05, [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>*
<[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:
>
> What issues are you having with attended call transfer? In
recent months
> I've gone through a fair number of GXP2000 firmware versions and
I can't say
> any of them have had a problem with attended transfer.
I saw this topic and I myself the recommend the same!! Stay away from
Grandstream... unless you are younger, much hair in the head and no
white hair :-)
Isamar
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