Hi everybody, I've made sales, marketing and technical-support queues. Now I also want to check performance of the agents and queues on regular basis. How can I check things like # of calls in a certain queue, # of calls answered, # of calls not answered, average wait time, most wait time, least wait time, who/when logged in, etc.
Zeeshan A Zakaria _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
