On Demand-monitoring? If your referring to monitoring specific agents calls, I'm still trying to work out how to do that. You can either monitor all calls for a queue, or all calls for all agents, but not all calls for a specific agent. I tried to use the Monitor() command on it's own to start recording when an agent receives a call, but that does not appear to work.
-----Original Message----- From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED] Sent: Friday, January 06, 2006 7:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Recording Calls at the phone On Fri, January 6, 2006 15:37, Michael Sampson said: > I work for a call center and we are looking at using asterisk to have > our operators take calls. Our message taking software records all the > calls on the operators computers. Right now we use these recording > controls from radio shack that plug in between the wall jack and the > phone and plug in via a 1/8 inch stereo connector to the mic input on > the computer. If I buy an IP phone I can't do that. I could get an FXO > adapter and regular phones, but I'm looking to get as little equipment > as possible. Radio shack makes a recording control that plugs in to a > 2.5 mm headset jack, but it takes batteries so thats not going to work > > Does anyone else do something similar? Does anyone have any ideas about > what producs/setup would work for this. > Asterisk has a built in monitoring system. You can chose to do Always, Never or On Demand monitoring, depending on your setup and dialplan <http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor> Good luck! -- F Peeters PIII 450 - 1 GB - * 1.2 - BRIstuff 0.3.0 Pre 1 - Florz patch 2 Sweex HFC-PCI modes=2 sync_slave=2 timer_card=0 Cologne HFC-S pins #52, #54, #55 connected in parallel for synching. AMD Duron 1GHz - 1GB - * 1.2.1 2 Sweex HFC-PCI cards _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
