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How would one go about incorporating that into the Dialplan ? I saw
those with the release of 1.2, but they seem to be more geared towards
'static' agents or the like... Not so much dynamic agents.... But i guess looking at their description, if one was to pause on all queues that the Local/XXX was an agent of, you could achieve the original posters desired out come and mine as well! :) So is there a 'on hangup from agent call' dial plan trigger or something? :) Also, slightly different topic, same kinda thing though.. how could one get a global 'queue position' for the caller-announcements ... i.e.... if 3 queues running with 3 callers, then how could one have a 'global' queue position. And for those that say "How would it know which was 'next in queue' across 3 queues with the same agents logged in"? Easy, same way a local queue works: By taking the next highest priority/longest held call as the 'next' call, and then work back using those metrics. Hmm.. that would work well with a Global "Agent WrapUp Time".... Hrm..... BJ Weschke wrote: On 1/13/06, MorelCom <[EMAIL PROTECTED]> wrote:Hi, -- Adrian Carter Technical Manager Leading Edge Internet Web http://www.lei.net.au http://support.lei.net.au Direct +61 2 6163 6162 Support 1 300 662 415 E-mail [EMAIL PROTECTED] |
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