On 1/16/06, Bud Bach <[EMAIL PROTECTED]> wrote: > > > I have a group of agents logged in to a queue that is set for ringall. The > agents are set to auto logoff if they don't answer in 15 seconds incase they > step away without logging out. That works fine, however, if they are on a > call and a new call comes in, they are getting logged out too. The phones > are ATA's connected via SIP. One thought is that the phones may be allowing > a second call so they really don't look busy and that's why they get logged > out. Anyway, is there a way to prevent busy agents from getting logged out? >
Yes. Use PauseQueueMember and UnpauseQueueMember before and after the call from queue to the agents which will make certain no additional calls get sent to the agents that are already on a call. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
