Thank you all for the responses. Matt, when you say they (gnuDialer) have been focusing on other areas, what do you mean by that? The reason I'm asking, 2 features that I'm looking for that vicidail doesn't support: 1. Scheduled call back 2. The ability to detect an answering machine. Although I disagree with the customer on this one (I personally think that humans are better and quicker answering machine detectors than *any* machine). The customer wants to be able to inject a sound file to the call if it's an answering machine, and put that as the disposition. The reason being that for political campaigns such a disposition has the most value. I know the easy workaround is to create an exten that will do that, and blindxfer the call to that exten.
Thank you again. BTW, I was the one that called you yesterday about vicidial. On 1/17/06, Matt Florell <[EMAIL PROTECTED]> wrote: > Hello, > > I can give you some contacts off-list, and of course you can use my > company as a reference as well. I don't have any contacts in France, > but I do in Spain and Greece if that is OK. > > We have a basic French translation of the web clients with no finished > images, but we do have fully translated English, Spanish and Greek > versions of the client and admin code. It wouldn't take much work to > do a basic French admin translation and add the images to the French > client code if that is something you will need for this project. > > MATT--- > > > On 1/17/06, Olivier Krief <[EMAIL PROTECTED]> wrote: > > Matt, > > > > Today, I'm working on a proposal for 150 seats PBX replacement. > > Competitors are using Aastra Matra, Alcatel or Cisco IPBX. > > > > Do you think I could name some of those call centers (those 100 using > > vicidial) to prove Asterisk is a safe choice ? > > If positive, is there a way I could get in touch with them to testify their > > system is running OK ? > > > > My prospective customer is a french local authority so a call center in > > Europe would be perfect. > > > > Regards > > > > ----- Original Message ----- > > From: "Matt Florell" <[EMAIL PROTECTED]> > > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > > <[email protected]> > > Sent: Tuesday, January 17, 2006 4:30 AM > > Subject: Re: [Asterisk-Users] Call Center and Predictive dialing > > > > > > Hello, > > > > We have been using vicidial for over 2 years now for our inbound and > > outbound call centers. We have four locations with over 200 seats > > across them. Recently we released a development version of VICIDIAL > > that allows for load balancing across multiple servers. This has > > greatly helped our effeciency and allows for a greater degree of > > scalability. > > > > As far as my last count there are close to 100 call centers, from 1 > > seat to 350 seats, that currently use VICIDIAL in production. It > > certainly is not perfect, but it is becoming more fully featured every > > month and being open source greatly helps with the fast development of > > the codebase. > > > > EASE OF USE- well, I think it's easy to use you just have to get used > > to how it works just like any piece of software, not necessarily > > simple to setup, but we do have a lot of documentation for setting it > > up. All interfaces are web-based and work on any semi-modern OS that > > supports a recent web browser. > > STABILITY- Vicidial will run on Asterisk versions from CVS 2003-11-21 > > to 1.0 tree to 1.2 tree to the new development branch. It is basically > > as stable as your Asterisk installation is. > > FEATURE SET- Not up to the level of $2 million commercial call center > > system, but the code and database are open so you can get it to do > > almost anything you want it to and we are adding features all the > > time. > > OPEN SOURCE- That one's easy, it's GPL > > > > There is another GPL-Asterisk-based dialer project out there too which > > has also been making great strides in the last year: GnuDialer. They > > have a different approach to the backend of the dialer and tend to > > focus on some different elements that VICIDIAL has not spent as much > > time on. > > > > Hope that helps, > > > > MATT--- > > > > > > On 1/16/06, C F <[EMAIL PROTECTED]> wrote: > > > I know this question has been asked a lot before, but please I would > > > like to know from personal experience. > > > > > > I'm looking to use Asterisk in a call center environment, where most > > > of the calls will be outbound calls. They will have at start 100 > > > agents. > > > I have looked at vicidial and looks promising, however I would like to > > > hear from users what they use and how they like it compared to other > > > products they have tried. > > > > > > Of interest are: > > > * Ease of use > > > * Stability > > > * Feature set > > > * Open Source > > > > > > Thank You > > > _______________________________________________ > > > --Bandwidth and Colocation provided by Easynews.com -- > > > > > > Asterisk-Users mailing list > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
