On 1/28/06, Kevin Bockman <[EMAIL PROTECTED]> wrote: > Joe wrote: > > Thanks for the reply BJ. Your example makes sense for out-bound traffic, but > > what about calls transferred from a queue to an agent? > When an agent receives a call, they will be marked busy anyways as long > as you are using agent members for the queue. (member => Agent/1000) >
That's only true for the 1 queue for which the Agent received a call when using callback mode. If the Agent is a member of another queue and they are next to receive a call, unless they are paused, they will receive that call when using Agents in callback mode. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
