At 12:57 AM 02/12/2006, you wrote:
Why don't you think it is correct behaviour? The purpose of attended transfer is that you consult with the party before transferring with hooking, otherwise it would be a blind transfer for which there is a blind transfer option.
So let's consider an operator, takes a call and decides to attended transfer it to Bob because it's slow and she want's to ask something, but the instant she picks that option another call comes in. If hanging up converted it to blind transfer she could get on with her work and answer the next call, as it is she needs to wait till something happens and possibly lose the next call. OK, it's a stretch but it does seem like hanging up the call is just wrong!
Ira
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