John is absolutely correct - in the PBX world a transfer is a transfer, regardless of whether it is blind or attended. How many PBX phones out there have two different transfer buttons, one for blind and one for attended? Zilch.
It's the user's behavior that determines whether or not the transfer is blind or attended. So having two separate types of transfers isn't ideal. I wouldn't call it a bug or a defect, just a design choice that might not be optimal now that Asterisk is showing up in traditional office environments. I don't know the whole history but it seems like the dichotomy of blind vs. attended transfers has been in * since the beginning. Questions for the community: is an "integrated" transfer feature valuable to you? If so, would you be willing to put out a bounty? (In other words, is it just a nice feature or is it so important that you'd be willing to pay a few bucks for it...) Last question, but possibly the most important: what have you done, if anything, to get around the split between blind and attended transfers? -MC -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Novack Sent: Sunday, February 12, 2006 12:36 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] attended call transfer That certainly is the way it SHOULD work. Blind and attended transfer should be able to be initiated the same way. It certainly is the most efficient logical way. Attended transfer should revert to blind simply by the initiating party hanging up. Most "legacy" hybrid key/pbx systems work that way, and have for many a year Most users expect transfer to work that way. I would consider that a defect or bug, not a new feature request. John Novack Ira wrote: > At 12:57 AM 02/12/2006, you wrote: > >> Why don't you think it is correct behaviour? The purpose of attended >> transfer is that you consult with the party before transferring with >> hooking, otherwise it would be a blind transfer for which there is a >> blind transfer option. > > > So let's consider an operator, takes a call and decides to attended > transfer it to Bob because it's slow and she want's to ask something, > but the instant she picks that option another call comes in. If > hanging up converted it to blind transfer she could get on with her > work and answer the next call, as it is she needs to wait till > something happens and possibly lose the next call. OK, it's a stretch > but it does seem like hanging up the call is just wrong! > > Ira > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
