hi i'm migrating a callcenter to asterisk, inbound calls, queue monitorig is ok, but how can i monitot outgoing calls?
for example my agent can be associated with more than one campaigns, so if i monitor his calls in a day, how can i learn about how many calls has he made for campaings A or campaings B? i'm thinking to add some extensions, for example: exten => 99XXXXXX,1;Register in db the call how campaings 99; exten => 99XXXXXX,2;Dial exten => 98XXXXXX,1;Register in db the call how campaings 98; exten => 98XXXXXX,2;Dial but, maybe there is something that do it automaticly...is it possible? _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
