I have had the same issue with Sipura as well, they gave me quite the run around on 1 bad 2002 ATA and decided to just forget about it and bought a new one to save time.
On 3/3/06, Michael Sampson <[EMAIL PROTECTED]> wrote: > Its good for us to post thing about different companies customer > service. I feel one of the most important points when buying a product > is if the company is going to stand behind it. I had purchased some > sipuras that did not work but was lucky and able to send them back to > the store I ordered them from. Posts like this make me not want to buy a > Sipura product ever again. I think the best way to show sipura that they > just can't treat their customers that way is to stop purchasing their > products. > > Michael Sampson > Information Systems Manager > Customer Contact Services > [EMAIL PROTECTED] > 952-936-4000 > > > > Karl Davis wrote: > > > I had the same issue with issue with Sipura. I went though email > > support. They finaly said email another address to get a RMA. That > > support made me go though everything the 1st one did again. And in > > the end they never responded after they decided I needed a RMA. > > > > So it never got resolved. > > > > Hugh L. Johnson wrote: > > > >> Anyone have any luck RMAing a Sipura phone since the Cisco take over? > >> Sipura only has support via email or fax to end users and I haven't > >> gotten a response to either for over 2 months. > >> > >> Linksys Support will jump you through all their scripted hoops to > >> resolve your problem (they hope if they speak with a thick enough accent > >> and make repeat the same steps over and over again that you will just > >> give up). After they have done that, they won't give you an RMA number. > >> They tell you to email Sipura...what a joke. > >> > >> > >> _______________________________________________ > >> --Bandwidth and Colocation provided by Easynews.com -- > >> > >> Asterisk-Users mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> > >> > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Tom Vile Baldwin Technology Solutions, Inc Consulting - Web Design - VoIP Telephony www.baldwintechsolutions.com Phone: 518-631-2855 x205 Fax: 518-631-2856 _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
