Re: [Asterisk-Users] login/logout agents in a specific queue

[Adrian Carter]

Yeah, "Hot Desking" .... but ok.. if you'll indulge me further, why would the likes of AMP use astdb to implement that combined with some clunky macros? Im after that exact solution, but have various issues on occasion with the AMP implementation of 'user login/logoff'. I'd love for you to share an example extensions.conf snippet with how to "login" the agent to nowhere... This also means.. in essence.. rather than DND'ing or logging out, an 'agent' can just pause themselves for a period from all calls - another benefit I seek. So any actual dialplan code you could share I'd love :) Michiel van Baak wrote: On 00:07, Tue 07 Mar 06, Adrian Carter wrote: Im just curious, How would one use 'agents' without a queue. Is this what you are essentially doing using Local/XXX@ dial strings?? kindda. Maybe an example makes it a bit more clear. Say you have 10 desks, all with a phone on them. Users dont have their own desk, but take a free one whenever they come in the office. Users sits down, types a number, gives his pernonal number and his password, and from that moment on he/she is logged in as agent <personal number> In the dialplan you can now reach this user with: Dial(Agent/<personal_number) When the user switches desk, they simply login on the new phone. Does that make it a bit more clear ? -- Adrian Carter Technical Manager Leading Edge Internet Web http://www.lei.net.au http://support.lei.net.au Direct +61 2 6163 6162 Support 1 300 662 415 E-mail [EMAIL PROTECTED] -- Adrian Carter Technical Manager Leading Edge Internet Web http://www.lei.net.au http://support.lei.net.au Direct +61 2 6163 6162 Support 1 300 662 415 E-mail [EMAIL PROTECTED]

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