the tip worked like a charm. However, there are newer issues now! Is there any way of knowing which users are looed in? sometimes, customer support users forget to login B4 they shutdown their computers (we use soft phones) and "presistentmembers=yes" is set in queues.conf so the users are not logged off automatically . I have an extension on which I dial to get the count of loged in users. Is there a way to find out which extensions are currently logged in??
Thanks agai
On 4/24/06, Kevin Smith <[EMAIL PROTECTED]> wrote:
Hi,
What I would suggest doing, since we have a similar setup (where our 24
support contracts can enter a pin number to be routed to an on call
tech) is I use the function QUEUEAGENTCOUNT(queue name). Since you said
that the calls should only be routed after the last support person logs
out, just do a test to see if there is anyone logged in the queue, if
not, send them to the NOC.
example:
exten => s,1,gotoif,$[${QUEUEAGENTCOUNT(124)} > 0]?YES:NO
exten => s,n(YES),queue(124) ;Since there are more then 0 people in your
queue
exten => s,n(NO),queue(123) ; If there less then or equal to 0
You also can run other tests and use logic and's and or's to make the
tests more complex.
Hopefully this will help,
Kevin
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