With Asterisk 1.2.7. I have 3 queues defined, that I want to work as thus. If there are no agents logged on to that queue, the call gets passed to another queue, and if that queue has no agents logged on then on to voicemail.
My queues.conf looks like this: [sales] musiconhold = default announce = queue-sales strategy = ringall wrapuptime=15 timeout = 30 maxlen = 0 announce-frequency = 90 announce-holdtime = yes monitor-format = wav monitor-join = yes leavewhenempty = yes joinempty = no member => Agent/1003 member => Agent/1004 member => Agent/1005 [tech] musiconhold = default announce = queue-tech strategy = ringall wrapuptime=5 timeout = 30 maxlen = 0 announce-frequency = 90 announce-holdtime = yes monitor-format = wav monitor-join = yes leavewhenempty = yes joinempty = no member => Agent/1001 [accounts] musiconhold = default announce = queue-accounts strategy = ringall wrapuptime=5 timeout = 30 maxlen = 0 announce-frequency = 90 announce-holdtime = yes monitor-format = wav monitor-join = yes leavewhenempty = yes joinempty = no member => Agent/1002 And the relevant part of my extensions.conf looks like this: ;sales exten => 1,1,Queue(sales) exten => 1,2,Queue(accounts) exten => 1,3,Queue(tech) exten => 1,4,Voicemail(s1012) ;accounts and billing exten => 2,1,Queue(accounts) exten => 2,2,Queue(sales) exten => 2,3,Voicemail(s1012) ;customer support exten => 3,1,Queue(tech) exten => 3,2,Queue(sales) exten => 3,3,Voicemail(s1012) When the call comes in and sales is selected, the call sits in the sales queue indefinately, even though there are no agents logged in. Am I getting something very silly wrong here? TIA for any help with this. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
