Use an activex screenpop. Thanks, Steve Totaro
> -----Original Message----- > From: Kevin Savoy [mailto:[EMAIL PROTECTED] > Sent: Monday, May 08, 2006 3:32 PM > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > Subject: RE: [Asterisk-Users] Call Center Phone with Auto Answer > > This may be the way to go but not the best. Our agents frankly aren't the > brightest people and I can see them forgetting it as soon as it is said to > them, or they are not paying attention and missing the announcement but it > is something to look into. Thanks > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Time Bandit > Sent: Monday, May 08, 2006 2:23 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Call Center Phone with Auto Answer > > > Ok I can get this to work now the next problem is since the agent stays > > "off-hook" when a call is presented to them there is no indication of > what > > call this is. Being an inbound call center we have 100's of clients. > 1,000's > > of toll frees and DNIS. We use the Asterisk callerID function to assign > a > > name to each call so that when the call is presented to the agent it > > displays which company the call is for. With AgentLogin all the agent > gets > > is the number they dialed to log in. No idea which client this call is > for. > > Any ideas there? > When you send the caller to the queue, you can pass the name of the > audio file to be played as the announcement to the agent when he gets > the call. Maybe you could use that and pre-record the name of the > customer, passing that audio file > > something like "exten => > 8000,n,Queue(8000|t||FilenameOfTheCustomerName|300)" > > maybe you could also use festival > > hth > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
