The dial macro works only for the agent called and not for the caller...
I already use it and it's quite usefull to play different annoucements
to the agent but that's useless for the caller as the bridge is done
after the end of the macro...
I only need to tell the caller that his line has been answered and that
he'll be able to talk...
Do I have to patch app_queue or is it already implemented somewhere,
maybe just a beep can be played to signal the bridge is done ?
Thanks,
Tristan
Lenz a écrit :
I'm not sure you can do it if you want a play a file to the caller
when your agents pick up the line. I believe you may want to use a
dial macro - option M() - in the dial command that the local channel
runs in order to connect to the callback agent. see
http://www.voip-info.org/wiki-Asterisk+cmd+Dial
I have not tried that this works, but this may lead to interesting
behaviours when running a call center -:-)
l.
On Mon, 03 Jul 2006 12:56:47 +0200, Tristan <[EMAIL PROTECTED]> wrote:
Hi everybody !
I need to play a file to customers when an agent answered the line to
tell them it's their turn but I don't want to do periodic annoucements,
Is there a way or something I misunderstood in the voip.org docs
because I can't do this for the moment !
Thanks,
Tristan
--Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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