Hi, I'm setting up a new asterisk for an ecommerce company with cust sup dept. The problem I'm having is with Roundrobin (and rrmemory also): Let's suppose that I have 2 agents logged in into a queue. When a client calls, and both agents are available. It rings the first one, but it doesn't answer the phone. The timeout takes effect and it should start ringing the second agent. But it doesn't. It keeps ringing the first one until it answers the phone
Here's my queue.conf: [general] [QueueEN] announce = ann-english strategy = rrmemory timeout = 5 retry = 1 wrapuptime=0 maxlen = 0 announce-frequency = 20 announce-holdtime = once queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-thankyou = queue-thankyou member => Agent/@1 member => Agent/@2,1 [QueueES] strategy = rrmemory timeout = 5 retry = 5 wrapuptime=0 maxlen = 0 announce = ann-spanish announce-frequency = 10 announce-holdtime = once queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-thankyou = queue-thankyou member => Agent/@1 member => Agent/@2,1 The timeout is set too low so the test is faster. Cheers, Santiago _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
