Hi Santiago,
Unless it is a typo on the wiki, I think you want your queue.conf to be
like this:
member => Agent/@1
member => Agent/:2,1
That way you include group 1, and then include group 2 with
consideration of penalty. From the problem you are having it sounds like
the agent whose phone keeps ringing is in a lower penalty then the other
agent. Are both agents in the same group? If you make the one agent busy
does it ring to the next phone? If not, what does the CLI say when it
tries to connect the next call to the second phone?
Kevin
Santiago del Castillo wrote:
Hi,
I'm setting up a new asterisk for an ecommerce company with cust sup dept.
The problem I'm having is with Roundrobin (and rrmemory also):
Let's suppose that I have 2 agents logged in into a queue. When a client
calls, and both agents are available. It rings the first one, but it
doesn't answer the phone. The timeout takes effect and it should start
ringing the second agent. But it doesn't. It keeps ringing the first one
until it answers the phone
Here's my queue.conf:
[general]
[QueueEN]
announce = ann-english
strategy = rrmemory
timeout = 5
retry = 1
wrapuptime=0
maxlen = 0
announce-frequency = 20
announce-holdtime = once
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-thankyou = queue-thankyou
member => Agent/@1
member => Agent/@2,1
[QueueES]
strategy = rrmemory
timeout = 5
retry = 5
wrapuptime=0
maxlen = 0
announce = ann-spanish
announce-frequency = 10
announce-holdtime = once
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-thankyou = queue-thankyou
member => Agent/@1
member => Agent/@2,1
The timeout is set too low so the test is faster.
Cheers,
Santiago
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