Our solution was to simply retrain the users to use call parking. The company had used a key system for more then a decade and I thought the change would be a tough one, but for the most part people have handled the change from "Pickup line 1" to "Pickup 71". Not an exact fit I know, but thought I would offer it since I was in your shoes and have found the transition easier then expected.
On 7/18/06, Bill Gibbs <[EMAIL PROTECTED]> wrote:
Is there anyway to use Polycom phones (601, 501s) to emulate a key system – where you can have a "shared" lines that people can pick up instead of using transfer? This would make it easier for users used to putting a call on hold then telling another user "so and so is on line 2". I know "shared line appearances" could do it but obviously that's not supported. Any other suggestions?
Bill
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Bruce
Nortex Networks
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