- Ability for the phone to ring when the receptionist is on one call
    and a second or third call is incoming.  (this has been the biggest
    frustration up to now.  When a second call comes, there is no tone
    that heard on the IP500.  Perhaps I am missing a setting?)

The Snom 360 can certainly do this - you can have a muted ringer, or just visual indication, or you can turn it off entirely.

- Mike

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