Here is their contact info: http://www.voiplink.com/Contact_Us_Voiplink_com_s/11.htm Here is the CA department of Consumer affairs website: http://www.dca.ca.gov/ I recommend that you all work together on this, all filing complaints with the dca of CA. Please don't forget to report back on the results.
On 8/10/06, Don Tasker <[EMAIL PROTECTED]> wrote:
Had the same issue here as well, our company was in a dire need for some digium cards due to an internal system failure. So we ordered some replacements from voiplink for overnight delivery, we loved the pricing they had on the website and even called to confirm they had stock and could ship that very same day as well as confirm the pricing. After placing the order, our card was charged immediately, and we thought all was well. After several failed attempts to contact them and products not arriving the next day as promised, we were finally able to make contact with a rep at voiplink a few days later and found that products still had not YET shipped and that they were unable to fufil the order with pricing they had listed on their website and confirmed verbally over the phone. We immediately demanded the order canceled. Since we urgently needed the products, we decided to try finding a more reliable vendor. They claimed to be able to ship out the products that night so as not to lose our order, but only if we paid almost DOUBLE the price we both agreed upon AND accepted payment for!!! We can only conclude that this was a "bait and switch" tactic meant to take advantage of our situation. Either way, we wanted the order cancelled and chose to go elsewhere. We requested the amount refunded, but even that took over a WEEK!! We ended up going with Atacomm off of a referral for the products in hopes they could fufil our needs on time. Being weary, I called them first and confirmed they had them, which they told me they stocked in their very own warehouse. We ordered the products and the very the next day had the products in our hands without any hassle. Additionaly, they even had tracking to me that very day which ensured I was getting the products. Stay away from voiplink! -Don > From: Shaw Terwilliger <[EMAIL PROTECTED]> > Date: August 10, 2006 8:28:51 AM CDT > To: Asterisk Users Mailing List - Non-Commercial Discussion <[email protected]> > Subject: Re: [asterisk-users] Warning - Voiplink.com doesn't deliver - stuck in a hole > Reply-To: Asterisk Users Mailing List - Non-Commercial Discussion <[email protected]> > > Mr. Jones wrote: >> I have had the same experience with a Grandstream order from them - 7 >> days and no product. >> >> They even told me it was shipping Monday, but couldn't produce a >> tracking number on Tuesday. > > I ordered a T1 card from them on July 17. No trace of it. I've sent > them four e-mails, the last two asking them to simply cancel the order > and give me a refund. The last e-mail "half-bounced" (I got bounces > from some of the addresses the original recipient address must have > forwarded to). I never got a single response from them, and they still > have my money, and I still have no card (or even a tracking number). > > I'll initiate a charge-back via my credit card company today--it's been > almost a month! > > Stay far away from voiplink.com. > > -- > Shaw Terwilliger <[EMAIL PROTECTED]> > SourceGear LLC > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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