Kevin Smith wrote:

Here is what the configuration looks like for one of the phones, the other is 284:

[283](Empire-Defaults)
[EMAIL PROTECTED]

[283a](Empire-Defaults)       [EMAIL PROTECTED]

[283b](Empire-Defaults)
[EMAIL PROTECTED]


So actually you are trying to use one phone to monitor (receive notifies for) multiple boxes. It looks like the Polycom's have some support a different mwi for each registration, but I'm not sure how well it works. You didn't specify what username you specify for each config above, so I don't know if the notifies are going to one registration or to different registrations. The messages button on the phone only seems to show the status of one registration, but the indicator light seems to combine the different results together (and you can't clear the light with the clear button since that only applies to one of the registrations). Of course that assumes that you are sending the notifies to different registrations on the phone -- all bets are off if you are sending them to the same registration (which is controlled by the username value) since Asterisk is treating them as separate phones the notifies will collide with eachother.

You would get more reliable behaviour if you did as Rich suggested and just specified something like this for just the [283] config:

[EMAIL PROTECTED],[EMAIL PROTECTED],[EMAIL PROTECTED]

In that case Asterisk sums up the total messages in each of the boxes and the messages button on the phone will show you that total rather than the results for only one of the boxes.

The polycom documentation is not very clear on how multiple mwi's are supposed to work, so I'm not sure what the right answer is.

John
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