|
It looks like the problem is solved. The
existing bootROM on the phone was 2.0.2 so I updated it with the earliest
bootROM I could find – 2.3. Now the challenge updating to the latest bootROM. From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jessee J Holmes Dear Steve, This is very puzzling, it should take. bootrom.ld is the file on your FTP server right? Does your FTP server
show the phone pinging it in the FTP application logs? Which bootrom are you trying to load. The latest should be 3.2.2 I
believe..... Let me know and I'll see what I can find you. You shouldn't have a
corrupted bootrom chip, but I won't rule it out just yet. Jessee
Holmes Atacomm
/ Ataractic Corporation www.atacomm.com V:
1-877-700-VOIP Looking
for voice over IP products? Visit our VoIP store at http://voipstore.atacomm.com/
On Sep 20, 2006, at 12:18 PM, Forum wrote:
Thanks for your response. Unfortunately I still receive the same error – ‘Error updating
bootrom’ – no matter what version of sip and the bootROM I upload to the ftp
site. I have even used the latest release of the fimware – could I have somehow
broke the phone with a corrupted flash. How do I do a full format when it can
not update the bootROM? Steve From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
On Behalf Of Jessee J Holmes Dear Steve, The phone may be
looking for it's specific configuration files (not phone1.cfg, but instead
0004F........cfg {or [mac].cfg}). In our past experience, if the phone was ever
formatted (fully formatted), the phone will request this from the FTP server
specified. Of course confirm your phone's login to your FTP server is correct,
confirm the phone is logging in and grabbing the files (should be able to be
done through your FTP program's interface). Also, as odd as
this sounds, check your firewall on your network. In the past, we've ran into
some weird things happening where the firewall will let some Polycom phones
through, but not all. So confirm your Polycom phone is talking to your FTP
client (again your log files can tell you this). For further
information, I suggest looking at one of our knowledgeable articles on
this topic: http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm Jessee Holmes Atacomm / Ataractic
Corporation www.atacomm.com V: 1-877-700-VOIP Looking for voice
over IP products? Visit our VoIP store at http://voipstore.atacomm.com/
On Sep 14, 2006,
at 4:03 PM, Forum wrote:
I
have a Polycom 500 that I am having issues with provisioning via an ftp server.
I have a bunch of 301’s that find the server and configure without an issue.
For some reason the 500 gives me an error that it ‘could not contact boot
server’ and will reboot continuously. I also get the error ‘Error
updating Bootrom’. I am using Bootrom 3.2.1. What files do I need on the ftp
server ? – I have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg. Any
help would be appreciated! Steve _______________________________________________ --Bandwidth and
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