On Fri, Sep 29, 2006 at 09:37:06AM +0100, Conrad Wood wrote: > > > 7. Relationship with provider. What is their SLA? Is it the > > > incumbent or the clec? An incumbent will be more expensive > > > and more difficult to deal with but they will tend to be more > > > reliable. A clec will be cheaper and they will be way more > > > accomodating but you will most likely not get five 9's from them. > > > A VoIP provider should never be trusted, period. You will not get > > > five nines from them, ever. Plan failover situations accordingly. > > > > "SLA? What's a 'SLA'?" :-) > > Service Level Agreement. Normally it means if your line fails you > get £50 or so. Maybe £100. But *never* enough to compensate for the > trouble. You have to have a backup plan.
I'm sorry. You seem to have fallen into the sar-chasm. And I thought the smiley would be enough hint. :-) > > Amusingly, a client's * box went down this morning. I didn't get the > > washout, but the mitigation wasn't well planned either -- everyone > > with an Asterisk box should know what they're going to do if it > > falls over, in detail. In a notebook. Just like when the nuclear > > missles start going. > > Yes of course. These notebooks tend to get forgotten in a cupboard > until the day they're needed. And then they're so out of date that > they're more damaging that useful. Do you update the text on the > server itself somewhere? How do you go about keeping it up-to-date? > "Just discipline"? Do you work in a team with others? I think it's possible to discipline yourself on this front, yes. How often does an operational *-box change enough that you have to modify your recovery procedures, anyway? Cheers, -- jra -- Jay R. Ashworth [EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth & Associates The Things I Think '87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 "That's women for you; you divorce them, and 10 years later, they stop having sex with you." -- Jennifer Crusie; _Fast_Women_ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
